What is your return policy?

We accept returns within 30 days of delivery for parts that are uninstalled and in original condition. A 25% restocking and handling fee applies on most eligible returns, and return freight is the customer's responsibility unless we authorize a warranty replacement or cover freight for our error.

• Part is unopened or uninstalled and in resalable condition
• Return initiated within 30 days of delivery
• Part was not ordered incorrectly due to customer error or misdiagnosis

| Item | Policy | | --- | --- | | Restocking fee | 25% of part price on most eligible returns | | Return shipping | Customer pays return freight (LTL/truck) on standard returns | | Custom / built-to-order | If return is authorized: 25% restocking + return freight | | Refund timing | Typically 5–7 business days after inspection, to original payment method |

• We shipped the wrong part due to our error — contact us immediately
• Clear freight damage in transit — separate freight damage review (not standard 25% return path)

• Installed parts (except approved warranty claims)
• Parts ordered incorrectly due to customer error
• Parts ordered based on a misdiagnosed vehicle issue
• Deposits unless otherwise stated in writing

If an exchange is authorized, the part must be returned in the same assembled condition as shipped.

If we shipped the wrong part due to our error, contact us immediately — we will make it right. Restocking and return freight are not charged to you when we caused the error.

Cosmetic wear on used units, dirty packaging, or scuffed POD containers with an intact part are not grounds to refuse delivery. If you see clear impact damage (cracked block/case, crush damage, leak from impact), take photos and contact us immediately — see [My order arrived damaged](/help-center/sr-04702-my-order-arrived-damaged-what-should-i-do).

Call [1-844-XPARTS-1](tel:+18445397278) or email [email protected] with your order number before shipping anything back.