To start a return, contact us within 30 days of your delivery date. We'll walk you through the process.
How to Contact Us
- Phone: 1-844-XPARTS-1
- Email: support@expediaparts.com
- Hours: Monday–Friday 9am–7pm EST, Saturday 11am–4pm EST
Return Eligibility Requirements
Before initiating a return, please review the following conditions:
- The part must be uninstalled and in its original condition.
- The return request must be made within 30 days of your delivery date.
- Installed parts are not eligible for return under any circumstances, except under an approved warranty claim.
- Parts ordered incorrectly due to customer error or misdiagnosed vehicle issues are non-refundable.
Restocking Fee
All eligible returns are subject to a 25% restocking fee. This is deducted from your refund.
Return Freight
In most cases, you are responsible for the cost of return freight shipping. Engines and transmissions are heavy freight items, so return shipping costs can be significant. The exception is if we authorize a warranty replacement — in that case, we cover return shipping.
Next Steps
Once we approve your return, we'll provide instructions for packaging and coordinating the return shipment. Do not ship anything back without first receiving approval and instructions from our team.
We'll make the process as smooth as possible. We Get You Back on the Road.
