If your order has already shipped, cancellation is no longer an option — but don't worry, you still have a path forward through our return process.
Here's what to do:
- Accept the delivery when it arrives. Do not refuse delivery unless the package shows obvious, visible damage at the time of delivery.
- Once you have the part, contact us at 1-844-XPARTS-1 (Mon–Fri 9am–7pm EST, Sat 11am–4pm EST) or support@expediaparts.com to initiate a return.
Important things to keep in mind:
- A 25% restocking fee applies to all returned parts.
- Return freight shipping costs are the customer's responsibility.
- Parts that were ordered incorrectly by the customer, or that were ordered based on a misdiagnosis, are non-refundable.
- Do not install the part if you intend to return it — installed parts are not eligible for return.
If you're unsure whether the part is returnable, reach out to us before doing anything else and we'll walk you through your options.
